Membership
New User
Request Registration
Select the Request Registration link on the dialog that appears from the Login button.
Fill in your details using your e-mail address for the Email field.
You will receive a verification e-mail to your address which will include a verification link to activate the newly registered account.
Once clicked a confirmation page on the site will confirm the activation of the account.
Existing User
Reset Password
Select the Reset Password option from the dialog that appears from the Login button.
Enter your E-mail address and press the Reset Password button.
The screen will inform you that a password reset e-mail has been sent to your account which contains a verification link allowing you to change your password.
Once entered there will be a confirmation screen that indicating the password has been changed.
Change Password
Select the Change Password option by clicking on your name once logged in at the top.
The screen that appears allows you to update your profile which includes your password.
I have received my 'successful registration' email but I cannot login. What am I doing wrong?
Most likely you have tried to login, got the screen asking for your User Name and password, typed it in and clicked OK, only to be asked to type it in again, and again. This scenario means that the system is not accepting your User Name and password. One or the other, the User Name or the password, or perhaps both, are incorrect.
Be sure that what you are typing is correct. Also be sure that what your typing is in the proper case as User Names and passwords are both case sensitive. They must be typed exactly as shown on your confirmation email. Upper case and lower case letters matter in this situation.
Unfortunately at the moment certain areas of our site require Microsoft Internet Explorer 7.0 or higher. These areas will be addressed in the very near future with some additional new features.
Why am I experiencing authentication problems after registering?
If you have successfully registered, you will receive a confirmation e-mail informing you that the registration process is complete and that you may access the Client Centre. At that time, you will also receive your valid username and password. If you do not get this confirmation e-mail, do not assume you are registered!
If you have received a confirmation e-mail, but still have authentication problems then make sure that your User Name and password have been entered exactly as they appear on your confirmation email (note that case is important). If you are still unsuccessful then wait one hour and try again. If you still experience problems, please contact DST Global Solutions and we shall endeavour to resolve your problems.
What happens to my registration information?
We do not sell or give your information to any outside sales, marketing, or mailing lists. We may use the information internally for our own marketing and sales departments.
How do I change my password?
To change your password to another one, click the "Change Password" option in the 'Home' menu after you have logged in to the Client Centre. If you have forgotten your password then click here to request a reminder
What if I have forgotten my password?
If you have forgotten your password, click the "Forgotten your Password?" link on the site login page. Once you submit your username and e-mail address, we'll reset your password and send you a new one. The password will be randomly generated. However, you can then access the Client Centre with the random password, and change your password to one that you can remember more easily. This is done by clicking the "Change Password" option in the 'Home' menu.
Can I change my registration information, like my password and my e-mail address, later on?
Yes, you can change every single field on the registration form.
If you wish to change your password, click the "Change Password" option in the 'Home' menu after you have logged in to the Client Centre. If you have forgotten your password then click here to request a reminder.
To change your contact details, such as email address or telephone number, choose the Client Services option from the menu, move down to the Client Details option and select Contact Details. Now you need to select the name of the contact whose details you wish to update and click the 'Amend Details' button. At that point you will be able to change any and all fields, and then click 'Submit Request' at the bottom. Your change request is submitted to DST Global Solutions support staff who will verify the new details and make the appropriate changes
Do I really need an up-to-date browser? What is up-to-date?
Yes, your browser level matters.
Unfortunately at the moment certain areas of our site require Microsoft Internet Explorer 7.0 or higher. These areas will be addressed in the very near future with some additional new features.
Also, your browser options must "enable JavaScript".
